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Continue Browsing TripsTerms and Conditions
Welcome to bestfijiactivities.com (Managed by Valentine Tours Fiji). By using our website and booking any tour, activity, or experience through us, you agree to the following Terms and Conditions. Please read them carefully before making a booking.
1. Website Purpose
This website is designed exclusively to help customers discover and book tours, day trips, activities, and experiences in Fiji. We do not sell flights, visas, travel insurance, or accommodation through this website.
If you would like to book accommodation or a complete Fiji holiday package, please contact Valentine Tours Fiji directly. Their team can arrange a tailor-made package, including accommodation, airport transfers, tours, and activities.
2. Bookings
All bookings made through are subject to availability and confirmation.
A booking is only confirmed once you receive an official confirmation by email, message, or booking system notification. Some tours may require manual confirmation from the tour operator before your booking is fully accepted.
Customers are responsible for providing correct details at the time of booking, including full name, contact number, email address, hotel or pickup location, travel date, and number of participants.
3. Prices and Payments
All prices shown on our website are listed in the currency displayed at the time of booking.
Prices may change without prior notice due to supplier updates, seasonal changes, fuel costs, government fees, transfer charges, or other operational reasons. However, once your booking is confirmed and paid, your confirmed price will usually remain the same unless there is an error or a change requested by you.
Payments may be processed through secure third-party payment platforms or approved booking systems. bestfijiactivities.com does not store your full credit card details on our website.
4. Tour Inclusions and Exclusions
Each tour page will clearly show what is included and excluded in the tour price.
Inclusions may vary depending on the selected tour and may include items such as transfers, meals, equipment, entrance fees, guides, or activities. Anything not specifically mentioned as included should be considered excluded.
Customers are encouraged to read the tour description carefully before booking.
5. Hotel Transfers and Pickup Times
Some tours include hotel transfers, while others may have an additional transfer fee depending on your location.
Pickup times are approximate and may vary due to traffic, weather, hotel locations, road conditions, or operational delays. Customers must be ready at the confirmed pickup point at least 10 minutes before the scheduled pickup time.
If you miss your pickup due to being late or providing incorrect hotel details, the tour may be treated as a no-show and may not be refundable.
6. Cancellations by Customers
Cancellation policies may vary depending on the tour operator and the type of tour booked.
Unless otherwise stated on the specific tour page, the following general cancellation policy may apply:
- More than 48 hours before the tour: Eligible for a refund, excluding any bank, card, booking, or administration fees.
- 24 to 48 hours before the tour: Partial refund may apply, depending on the tour operator’s policy.
- Less than 24 hours before the tour: Usually non-refundable.
- No-show or late arrival: No refund will be provided.
Some tours, private charters, group bookings, special promotions, and peak-season bookings may have stricter cancellation rules.
7. Cancellations by Tour Operators
Tours may be cancelled, delayed, or changed due to weather conditions, safety concerns, low passenger numbers, mechanical issues, government restrictions, or other circumstances beyond our control.
If a tour is cancelled by the operator, we will try to offer one of the following options:
A new travel date
An alternative tour
A refund, depending on the operator’s cancellation policy
bestfijiactivities.com will not be responsible for additional costs such as hotel charges, missed flights, transport arrangements, or other personal expenses caused by tour changes or cancellations.
8. Weather and Safety
Fiji weather can change quickly, and some tours are weather dependent.
Tour operators reserve the right to cancel, delay, or modify any tour for safety reasons. Your safety is always the priority. If a tour operates in light rain or normal weather conditions and you choose not to attend, this may be treated as a customer cancellation.
Customers must follow all safety instructions provided by guides, drivers, boat crew, and tour staff.
9. Customer Responsibility
Customers are responsible for choosing tours that are suitable for their fitness level, age, health condition, and personal abilities.
Before booking, please check whether the tour is suitable for children, seniors, pregnant guests, or guests with medical conditions. If you have any health concerns, allergies, mobility issues, or special requirements, please inform us before booking.
bestfijiactivities.com and its partners reserve the right to refuse participation if a customer is considered unfit, unsafe, intoxicated, or unable to follow safety instructions.
10. Children and Family Bookings
Children must be supervised by a parent or guardian at all times.
Some tours may have age, height, weight, or safety restrictions. These restrictions are set by the tour operator and must be followed.
Child prices may only apply when children meet the correct age requirements listed on the tour page.
11. Changes to Bookings
If you wish to change your booking date, number of guests, pickup location, or tour option, please contact us as early as possible.
Changes are subject to availability and approval by the tour operator. Additional charges may apply if the new booking has a higher price, extra transfer cost, or change fee.
12. Refunds
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on the bank, payment provider, card company, or booking platform. Any bank charges, card fees, currency conversion fees, or third-party processing fees may be non-refundable.
13. Tour Photos, Videos, and Marketing
During tours, photos or videos may be taken by tour operators, guides, or staff for promotional purposes.
If you do not wish to appear in photos or videos, please inform the tour staff before the activity begins.
Customers may also share their own photos and reviews with bestfijiactivities.com for possible use on our website, social media, or marketing materials.
14. Third-Party Tour Operators
Some tours listed on bestfijiactivities.com may be operated by independent third-party tour operators.
While we aim to work with trusted and reliable operators, We not responsible for the actions, delays, service quality, accidents, losses, or changes caused by third-party providers. Each operator is responsible for delivering the tour according to their own safety standards, permits, and operating procedures.
15. Travel Insurance
We strongly recommend that all customers arrange suitable travel insurance before travelling.
Travel insurance may help cover cancellations, medical issues, accidents, lost property, delays, or unexpected changes. We are not responsible for any loss or expense that could have been covered by travel insurance.
16. Personal Belongings
Customers are responsible for their own personal belongings during tours and transfers.
bestfijiactivities.com and tour operators are not responsible for lost, stolen, damaged, or forgotten items. Please check your belongings before leaving vehicles, boats, restaurants, islands, or activity locations.
17. Website Information
We do our best to keep all tour details, images, prices, and descriptions accurate and updated.
However, tour information may change from time to time due to operator updates, weather, seasonal conditions, or other operational reasons. Photos shown on the website are for illustration purposes and may not always reflect the exact experience on the day.
18. Limitation of Liability
By booking through bestfijiactivities.com, you understand that tours and outdoor activities may involve some level of risk.
bestfijiactivities.com will not be liable for injury, loss, damage, delay, cancellation, or additional expense caused by events beyond our control, including but not limited to weather, road conditions, accidents, operator changes, government restrictions, natural disasters, or customer negligence.
19. Contact and Enquiries
If you have any questions before booking, please contact us. We are happy to help you choose the right Fiji tour or experience.
Contact
Phone: +679 9231815
Email: booking@fijivalentinetours.com
Website: bestfijiactivities.com
20. Changes to These Terms
bestfijiactivities.com may update these Terms and Conditions at any time without prior notice.
The latest version published on our website will apply to all new bookings. Customers are encouraged to review these Terms before making a booking.