Privacy Policy

Best Fiji Activities, operated by Valentine Tours Fiji (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book Fiji tours, activities, transfers, and related travel services.
 

1. Information We Collect

 
We may collect the following types of information:

 

  • Personal details: Your name, email address, telephone number, country of residence, and billing information.
  • Booking information: Tour date, number of travellers, accommodation details, pickup and drop-off locations, flight information, and special requests.
  • Traveller information: Names, ages, accessibility requirements, dietary needs, or relevant health information that you voluntarily provide.
  • Payment information: Payments may be processed securely by third-party payment providers. We generally do not directly store complete credit or debit card details.
  • Communication information: Messages sent through our contact forms, email, telephone, WhatsApp, or social media channels.
  • Technical information: IP address, browser type, device information, pages visited, referral source, and website activity.
  • Marketing preferences: Your preferences for receiving promotional emails, special offers, and travel updates.
 

2. How We Collect Information

 
We may collect your information when you:
 
  • Visit or use our website.
  • Submit an enquiry or contact form.
  • Book a tour, activity, package, or transfer.
  • Contact us by email, telephone, WhatsApp, or social media.
  • Subscribe to our newsletter or promotional offers.
  • Leave a review or provide feedback.
  • Interact with cookies, analytics tools, or advertisements on our website.

3. How We Use Your Information

 
We may use your personal information to:
 
  • Process and manage your bookings.
  • Confirm tour schedules, availability, payments, pickup details, and special requests.
  • Communicate booking updates, reminders, or itinerary changes.
  • Arrange services with tour operators, drivers, resorts, activity providers, and other suppliers.
  • Respond to enquiries and provide customer support.
  • Improve our website, services, and customer experience.
  • Prevent fraud, misuse, and security threats.
  • Maintain accounting, tax, booking, and business records.
  • Send offers and marketing communications where you have provided consent or where legally permitted.
  • Comply with applicable legal and regulatory obligations.
 
Where applicable, we process personal information based on your consent, the need to fulfil a booking contract, our legitimate business interests, or our legal obligations.
 

4. Sharing Your Information

 
We may share necessary information with trusted third parties involved in providing your booking, including:
 
  • Tour and activity operators.
  • Drivers and transport providers.
  • Hotels, resorts, and accommodation providers.
  • Payment processors and financial institutions.
  • Booking software and website service providers.
  • Email, communication, analytics, and marketing platforms.
  • Professional advisers, insurers, regulators, or government authorities when legally required.
 
We only provide the information reasonably required to deliver the requested service. We do not sell or rent your personal information to third parties.
 

5. Payments

 
Online payments may be processed through secure third-party payment gateways. These providers have their own privacy policies and security practices. Best Fiji Activities is not responsible for how an independent payment provider processes information submitted directly through its platform.
 
Please review the payment provider’s privacy policy before completing a transaction.
 

6. Cookies and Analytics

 
Our website may use cookies and similar technologies to:
 
  • Keep the website functioning correctly.
  • Remember visitor preferences.
  • Understand how visitors use our website.
  • Measure website performance.
  • Improve content and booking experiences.
  • Deliver relevant advertising and measure marketing campaigns.
 
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will request your consent before using non-essential cookies.

 

7. Marketing Communications

 
If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about Fiji activities, tours, packages, transfers, discounts, and special offers.
 
You may unsubscribe at any time by:
 
  • Using the unsubscribe link included in a marketing email.
  • Contacting us directly and requesting removal.
  • Updating your communication preferences, where available.
 
You may still receive essential messages related to an active booking after opting out of marketing.
 

8. Data Security

 
We take reasonable administrative, technical, and organisational measures to protect personal information from loss, unauthorised access, disclosure, alteration, or misuse.
 
However, no online transmission or storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.
 

9. Data Retention

 
We retain personal information only for as long as reasonably necessary to:
 
  • Provide and manage our services.
  • Maintain booking and financial records.
  • Resolve disputes or customer concerns.
  • Meet tax, accounting, insurance, and legal requirements.
  • Protect our legitimate business interests.
 
When information is no longer required, we may securely delete or anonymise it.
 
10. International Data Transfers
 
Some service providers, booking platforms, analytics tools, or payment processors may store or process information outside Fiji. Privacy laws in those countries may differ from those in your country.
 
Where applicable, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.
 
11. Your Privacy Rights
 
Depending on your location and applicable law, you may have the right to:
 
  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Request a copy of your information in a portable format.
  • Submit a complaint to an appropriate privacy or data protection authority.
 
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing the request.
 
12. Children’s Privacy
 
Our website and services are not intended for independent booking by children under 18. Bookings involving children must be made by a parent, guardian, or responsible adult.
 
If we learn that a child has provided personal information without appropriate permission, we will take reasonable steps to delete it.
 
13. Third-Party Websites
 
Our website may contain links to independent websites, booking platforms, social media pages, or service providers. We do not control these third parties and are not responsible for their privacy practices, content, or security.
 
We recommend reviewing the privacy policy of any external website before providing personal information.
 
14. Photographs, Reviews, and User Content
 
If you provide a review, photograph, video, testimonial, or other content, we will only use it for marketing or promotional purposes with your permission or where otherwise legally allowed.
 
You may contact us if you wish to withdraw permission for future use. Removal may not always be possible where content has already been printed, shared by third parties, or legally retained.
 
15. Changes to This Privacy Policy
 
We may update this Privacy Policy to reflect changes to our services, website practices, technology, or legal obligations. The revised policy will be published on this page with a new effective date.
 
We encourage you to review this page periodically.
 
16. Contact Us
 
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
 
Best Fiji Activities – Valentine Tours Fiji
Email: booking@fijivalentinetours.com
WhatsApp: +679 9231815
Address: 55 Qanville Estate Nasoso nadi Fiji